Refund and Cancellation Policy

This Refund & Cancellation Policy outlines the terms and conditions applicable to order cancellations, product returns, refunds, and replacements for purchases made through the Tunez Platform. By using our services, you acknowledge and agree to the terms outlined below.

1. Overview

This policy explains the process, conditions, and timelines applicable to cancellations, returns, refunds, and replacements for products purchased through the Tunez website or Platform.

2. Cancellation Policy

  • Cancellation requests can be made within 24 hours of placing an order.

  • A cancellation request cannot be processed if:

    • The product has already been dispatched.

    • The shipping process has already been initiated.

    • The product is already out for delivery.

  • In such cases, you may choose to refuse or reject the order at the time of delivery.

  • To request an order cancellation, you may:

    • Email us at cs@gotunez.com

    • Call us at 1800 833 8788

    • Cancel the order directly through your account on the Tunez website.

3. Return & Refund Policy

3.1 Return Requests

You must contact our customer service team within 24 hours of receiving the product if:

  • The product is defective or damaged.

  • The product received is different from what was ordered.

  • The product has an issue that requires verification or resolution.

3.2 Refund Processing

  • Once a refund request has been reviewed and approved, the refund will be processed within 7 working days.

  • Refunds will be credited to the original payment method used for the purchase.

  • The actual time taken for the refund to reflect in your account may vary depending on your bank, payment provider, national holidays, or other unforeseen circumstances.

3.3 Damaged or Defective Products

  • Any damage or defect must be reported within 24 hours of delivery.

  • Once the issue has been verified and the return is approved, we will arrange a reverse pickup where applicable.

  • Refunds or replacements will be processed only after the returned product has been received and verified.

  • The returned product must include:

    • Original packaging

    • All accessories

    • Any other items supplied with the product

3.4 Refund Exclusions

Refunds or replacements may not be provided in the following situations:

  • The product is free from manufacturing defects but does not meet personal preferences regarding:

    • Look or feel

    • Minor colour variations

    • Sound quality

    • Packaging or appearance

  • Physical damage that was not reported within 24 hours of delivery.

  • Issues arising from use, handling, or circumstances unrelated to a manufacturing defect.

4. Replacement Policy

4.1 Defective or Damaged Products

  • Any defective or damaged product must be reported within 24 hours of delivery.

  • After the issue has been reviewed and verified by our team, an eligible replacement will be arranged.

4.2 Product Not as Expected

  • If the product received differs from the product information displayed on the Tunez website, or if there is an issue with the product, please contact our customer service team within 24 hours of delivery.

  • Our team will review the concern and determine the appropriate resolution based on the circumstances of the case.

4.3 Replacement Timeframe

  • Once a replacement request is approved, the replacement product will generally be delivered within 7–10 working days.

4.4 Replacement Conditions

  • The complete product, including all accessories and original packaging, must be returned.

  • If any item is missing, damaged, or not returned in the required condition, a deduction from the applicable refund amount or an additional charge may apply to the replacement process.

5. Warranty & Manufacturer’s Policy

Products covered under a manufacturer's warranty may be subject to the respective manufacturer's warranty terms and conditions.

For warranty-related assistance concerning product defects or functionality issues, customers may be required to contact the respective manufacturer or follow the warranty process specified for the product.

6. Exclusions

Refunds or replacements will not be processed in the following circumstances:

  • No defect or damage: The product is free from defects or damage but does not meet personal preferences regarding appearance, sound quality, or minor aesthetic variations.

  • Unreported physical damage: Physical damage that is not reported within 24 hours of delivery.

  • User-caused damage: Damage resulting from negligence, improper handling, misuse, unauthorized modifications, or external factors such as electrical surges.

  • Incomplete returns: Products returned without the original packaging, accessories, or other items supplied with the product may not qualify for a full refund or replacement.

7. Contact Information

For assistance with order cancellations, returns, refunds, replacements, or other concerns, please contact our customer service team:

Mail: cs@gotunez.com
Ph No: 1800 833 8788

Return Address

Tunez – Impetus Electronics Private Limited
Survey No. 80/2, 2nd Floor, Right Wing,
Outer Ring Road Bellandur Village, Varthur Hobli,
Bengaluru, Karnataka 560103