Refund and Cancellation Policy

This Refund & Cancellation Policy outlines the conditions under which you may cancel an order, return a product, or request a refund or replacement for purchases made through the Tunez Platform. By using our services, you agree to the terms stated below.

1. Overview

This policy explains the process and conditions for cancellations, returns, refunds, and replacements for products purchased through the Tunez website or Platform.

2. Cancellation Policy

  • Cancellations can be requested within 2 days of placing the order.

  • Cancellation requests cannot be processed if:

    • The product has already been sent to the seller or merchant

    • The shipping process has been initiated

    • The product is already out for delivery

  • In such cases, you may choose to reject the order at the time of delivery.

  • To cancel your order, you may:

    • Email us at cs@gotunez.com

    • Call 1800 833 8788

    • Cancel directly through your account on our website

3. Return & Refund Policy

3.1 Return Requests

  • We offer a 1-day worry-free return policy.

  • You must inform our customer service team within 1 day of receiving the product if:

    • The product is defective

    • The product is damaged

    • The product is not as expected

3.2 Refund Processing

  • Once your return is approved, the refund will be processed within 7 working days.

  • Refunds are credited to the original payment method.

  • Bank delays, national holidays, or unforeseen circumstances may affect processing times.

3.3 Damaged or Defective Products

  • Issues must be reported within 2 days of delivery.

  • Once verified, we will arrange a reverse pickup.

  • Refunds or replacements are processed only after receiving and verifying the complete product, including:

    • Original packaging

    • All accessories

3.4 Refund Exclusions

Refunds or replacements will not be provided for:

  • Products that are defect-free but do not match customer expectations regarding:

    • Look or feel

    • Minor color variations

    • Sound quality

    • Packaging

  • Situations where the product has no manufacturing defect

4. Replacement Policy

4.1 Defective or Damaged Products

  • Report any issues within 2 days of delivery.

  • A replacement will be issued after verification by our team.

4.2 Product Not as Expected

  • If the product differs from what was shown on the website or does not meet expectations, report it within 2 days.

  • Our customer service team will review the case and determine the next steps.

4.3 Replacement Timeframe

  • Once approved, the replacement unit will be delivered within 7 working days.

4.4 Replacement Conditions

  • The complete product, including all accessories and packaging, must be returned.

  • Missing or damaged items may result in:

    • A deduction from the refund amount

    • A charge applied to the replacement process

5. Warranty & Manufacturer’s Policy

For products covered under a manufacturer’s warranty, please contact the respective manufacturer for assistance related to defects or product functionality issues.

6. Exclusions

Refunds or replacements will not be processed under the following conditions:

  • No defect or damage: The product is defect-free but does not meet personal preferences regarding appearance, sound, or minor aesthetics.

  • Unreported physical damage: Physical damage not reported within 2 days of receiving the product.

  • User-caused damage: Damage resulting from negligence, improper handling, or external factors such as electrical surges.

7. Contact Information

For cancellations, returns, refunds, or any concerns, please contact:

Mail: cs@gotunez.com
Ph No: 1800 833 8788

Return Address

Tunez – Impetus Electronics Private Limited
IndiQube Edge, Ground Floor, Wing A1
Amballipura Village, Outer Ring Road
Bengaluru – 560102