This Shipping Policy outlines the terms and conditions applicable to purchases made through Tunez.
For any assistance regarding your order or shipment, please contact our customer support team at 1800 833 8788 or cs@gotunez.com.
1. Order Processing Time
-
Orders placed before 2:00 PM, Monday to Friday, are generally processed and dispatched on the same business day.
-
Orders placed after 2:00 PM are generally processed and dispatched on the next business day.
-
Orders placed on weekends or public holidays will be processed on the next working day, typically Monday.
-
Dispatch timelines apply to customer-confirmed orders and may vary in certain circumstances.
2. Delivery of Products
-
Orders may be shipped from our warehouses, third-party fulfilment centres, or offices located across India.
-
Confirmed orders are generally dispatched within 1–2 business days.
-
Estimated delivery time is 3–7 business days, depending on the delivery location and courier service.
-
Deliveries are generally made between 10:30 AM and 7:00 PM, Monday to Saturday, by our delivery team or trusted third-party courier partners.
-
A signature or OTP confirmation may be required at the time of delivery.
-
Tunez is not responsible for orders accepted or signed for by another individual at the delivery address provided by the customer.
-
Once the order has been successfully delivered and acknowledged, Tunez is not responsible for any subsequent damage caused after delivery.
3. Incorrect or Incomplete Delivery Address
Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
Tunez is not responsible for failed, delayed, or unsuccessful deliveries resulting from incorrect, incomplete, or inaccurate address details provided by the customer.
Please carefully review your delivery address and contact information before completing your order.
4. Reporting Damaged, Missing, or Incorrect Items
-
Any shortage, visible damage, or discrepancy in the order must be reported to cs@gotunez.com or 1800 833 8788 on the same day of delivery.
-
Where applicable, customers should mention the issue on the Proof of Delivery (POD) and inform the delivery personnel at the time of delivery.
-
If the order status shows "Delivered" but the package has not been received, the issue must be reported within 24 hours of the delivery status being updated.
-
Claims reported after the applicable reporting period may not be accepted or processed.
5. Shipping Charges
-
Shipping and handling charges may vary depending on factors such as product type, size, weight, packaging requirements, and delivery location.
-
Any applicable shipping charges will be clearly displayed at checkout before the customer completes the payment.
6. Order Tracking
Once your order has been dispatched, you will receive a tracking link via email or SMS, where applicable.
You can use the tracking number provided to track your shipment through the respective courier partner's website.
7. Delivery Through Registered Courier Services
-
Orders may be shipped through registered domestic courier services, Speed Post, or other trusted logistics partners.
-
Standard delivery generally takes up to 7 business days from the date of order confirmation or payment, unless a different delivery timeline is specified for the product or order.
-
Delivery timelines may vary depending on the destination, logistics conditions, weather, public holidays, or other unforeseen circumstances.
-
Delays caused by courier companies, logistics partners, postal authorities, or circumstances beyond our reasonable control are not the responsibility of Tunez.
8. Shipping Cost Refunds
Shipping and handling charges paid by the customer are generally non-refundable, unless otherwise specified under a particular promotional offer, return policy, or applicable terms.
Any refund of shipping charges, where applicable, will be processed in accordance with the relevant refund or return terms.