Privacy Policy

Introduction

This Privacy Policy explains how IMPETUS ELECTRONICS PRIVATE LIMITED (“we,” “our,” “us”) collects, uses, shares, protects, and processes your personal data through our website Tunez (the “Platform”).

You may be able to browse certain sections of the Platform without registration. We do not offer any products or services outside India, and your personal data is primarily stored and processed within India.

By accessing the Platform, providing personal information, or availing any product/service, you agree to this Privacy Policy, the Terms of Use, applicable service terms, and the laws of India, including data protection and privacy laws.
If you do not agree, please refrain from accessing or using the Platform.

1. Collection of Information

We may collect personal data when you use the Platform, contact us, or engage with our services. The data collected may include:

a. Personal Information

  • Name

  • Date of birth

  • Address

  • Phone number / Mobile number

  • Email address

  • Identity or address proof documents

b. Sensitive Personal Data (With Explicit Consent)

  • Bank account details

  • Credit/debit card information

  • Payment instrument information

  • Biometric data (e.g., facial recognition, physiological identifiers) when required for platform features

c. Usage Data

  • Behavior, preferences, and interactions on the Platform

d. Transaction Data

  • Information related to purchases, orders, and transactions on our Platform or partner platforms

Important:
If you receive communication claiming to be from us requesting sensitive information (e.g., PIN, OTP, net banking password), do not share it. If already shared, immediately report it to law enforcement authorities.

2. Use of Personal Data

Your personal data is collected, stored, and used for the following purposes:

a. Order Processing & Service Delivery

  • Processing purchases and service requests

  • Delivering products and providing related support

b. Personalization & Marketing

  • Offering customized recommendations

  • Sending promotional offers, advertisements, and updates

  • Sharing information about platform features and services

c. Service Improvement & Troubleshooting

  • Monitoring and enhancing platform performance

  • Identifying and fixing technical issues

d. User Support & Dispute Resolution

  • Managing complaints, product issues, and service-related disputes

e. Processing Sensitive Information

  • Handling financial and other sensitive data as required by law

f. Data Storage & Algorithm Optimization

  • Storing user data to enhance platform performance and optimize algorithms

g. Research & Analytics

  • Understanding user demographics and behavior

  • Developing new features, technologies, and services

h. Communication & Notifications

  • Sending emails, SMS, calls, or app notifications related to orders and services

  • Issuing legally required or contractual notifications

i. Legal Compliance & Security

  • Preventing fraud

  • Enforcing legal agreements

  • Complying with applicable laws

We retain personal data only as long as necessary for the above purposes or as mandated by law. Cookies may be used as described in our Cookie Policy.

3. Sharing of Personal Data

Your data may be shared with:

a. Internal Group Entities & Affiliates

For providing services, support, and (unless opted out) marketing.

b. Third Parties

  • Sellers

  • Business partners

  • Logistics providers

  • Payment processors

  • Reward program partners

c. Legal Authorities

In response to:

  • Court orders

  • Legal processes

  • Law enforcement requests

d. Security & Fraud Prevention

To protect rights, users, and the Platform.

We are not responsible for the privacy practices of third-party platforms. Please review their policies before sharing personal data.

4. Security Precautions

We follow reasonable security practices to safeguard your data from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure. By using the Platform, you acknowledge these inherent risks.

You are responsible for maintaining the confidentiality of your login credentials.

5. Data Deletion & Retention

You may delete your account through your profile settings. This will permanently remove your associated data.
Alternatively, you may request account deletion through our support channels.

Account deletion may be delayed if:

  • There are pending claims

  • Active shipments

  • Unresolved service issues

We retain personal data only for the required duration.
Anonymized data may be kept indefinitely for research and analytics.

6. Your Rights

You may:

  • Access, update, or correct your personal data through account settings

  • Request withdrawal of consent by contacting the Grievance Officer

Withdrawal of consent:

  • Cannot apply retroactively

  • May affect your ability to use certain services

7. Consent

By using the Platform and providing personal data, you consent to its collection and processing as outlined in this Privacy Policy.

If providing data on behalf of others, you confirm that you have their authorization.

To withdraw consent, contact us with the subject line:
“Withdrawal of Consent for Processing Personal Data”

We may verify such requests before processing them.

8. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated as per legal requirements.
Please review this policy regularly to stay informed of updates.

9. Grievance Officer Contact Information

Grievance Officer: Sri Manjari Mavuduru
Designation: Director - HR
Company: IMPETUS ELECTRONICS PRIVATE LIMITED
Address:
Wing - A1, Ground Floor, IndiQube Edge, SY No. 6/4,
Outer Ring Road, Beside Microsoft Office,
Ambalipura, Bellandur,
Bengaluru - 560102
Support Hours: Monday – Friday (9:00 AM – 6:00 PM)
Email: hr@gotunez.com