Warranty Policy

Warranty Timelines

Warranty timelines for all Tunez products are mentioned in the product description and also included inside the product box.

If you experience any issues with your Tunez product, please contact our customer service team for a faster resolution.

Tunez Warranty Guidelines

1. Product Registration

Customers must register their Tunez product on the official website to activate the warranty.
You can register your product here: warranty claim

If you face any issues during registration, please reach out to our customer support team.

2. Warranty Eligibility

  • The Tunez warranty is applicable only to the first purchaser and is non-transferable.

  • Warranty services are limited to product replacement and are provided at the sole discretion of Tunez.

3. Proof of Purchase

To avail warranty services, the original proof of purchase must include:

  • Name and address of the seller

  • Date and place of purchase

  • GST number

Tunez reserves the right to refuse warranty support if the required proof of purchase is not provided.

4. Warranty Claim Process

If the issue cannot be resolved through call or email:

  • You will be requested to self-ship the product to our warehouse.

  • Share the tracking details with the Tunez customer service team.

  • Tunez is not responsible for loss or damage during transit when the customer self-ships the product.

  • Ensure the product is packed safely before shipping.

5. Data Responsibility

If your product contains any data:

  • Please take a full backup before sending it for replacement.

  • Tunez will not be held responsible for any data loss.

6. Warranty Coverage

  • Warranty covers replacement only for the reported fault.

  • Tunez does not provide compensation or replacement for:

    • Skin rashes or allergies caused due to product usage

    • Any personal discomfort issues

If a replacement product is unavailable:

  • An upgraded model of equivalent price will be offered.

  • Refunds or gift cards are not applicable.

  • The warranty will continue based on the original purchase date.

Cases Not Covered Under Warranty

Warranty is not applicable in the following situations:

1. Improper Usage

  • Product not used as per the instruction manual

  • Damage caused by unauthorized repairs

  • Misuse or mishandling of the product

  • Damage caused by pests, rodents, pets

  • Accidental or incidental damage

  • Liquid spills or water damage

  • Exposure to extreme temperature or weather conditions

  • Using non-specified or incompatible chargers

  • Broken or cut wires

2. External & Environmental Damage

  • Damage arising from lightning or abnormal voltage

  • Damage caused by external factors beyond the company’s control

3. Normal Wear & Tear

  • Colour fading or peeling due to regular use

  • Surface wear due to aging

4. Warranty Expiry

  • The warranty automatically expires after the specified period, as mentioned in the Warranty Card/User Manual, even if the product has not been used.